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Modeling a Consolidated Dispatch Center for Milwaukee County's South Shore

Our study of a consolidated dispatch center focuses on each city’s current dispatch operations, including an extensive analysis of the duties currently performed by dispatchers and the financing of dispatch operations. We find that dispatch personnel at the three police departments do far more than traditional dispatch activities, with additional duties ranging from parking administration, to background checks for liquor license review, to collecting bail on warrants. Consequently, our consideration of dispatch consolidation includes models that take into account the need for each government to cover those non-dispatch tasks, as well as two different potential staffing configurations for a new consolidated dispatch center.